Welcome to The Carson Center!

As an Event Volunteer for The Carson Center, you are representing the finest in professional entertainment to the community of Paducah and the surrounding area. We rely on you to provide the best possible customer service and ensure a safe and comfortable environment for our patrons.

Overview:

Event Volunteers must be 16 years of age or older.
Event Volunteers report to the House Manager or Event Services Manager.
Most positions require standing for long periods and climbing stairs.
A neat & professional appearance, as well as friendliness, punctuality, and dependability are essential!
Event Volunteers are responsible for the comfort and safety of the audience before, during, and after the event, including intermission.

Welcome audience members on behalf of the Luther F. Carson Four Rivers Center.
Scan tickets, printed at home tickets, or digital tickets.
Always smile and greet our guests. Remember to be approachable at all times.
Direct patrons to the appropriate enterance, bathrooms or concessions stand.
Distribute Programs
Efficiently seat patrons, walking them to their row (when possible) & pointing out their seat(s)
Provide information and assistance to patrons
Remain alert and ready to react quickly to minor disturbances or emergencies throughout the event

Event Volunteers may not eat, drink, smoke, or chew gum while on duty. We provide refreshments in the Volunteer Office.
Ushers must be proactive in fulfilling these functions.

Signing up for Events

Events are divided into sub categories representing different areas of the theatre. You may sign up for: Greeter-Greeter (No Stairs), Greeter-Coat Check & Listening Devices (No Stairs), Usher-Main Floor, Usher-First Balcony or Usher-Second Balcony (most doors/sections require a few stairs). The ability to sign up for Ticket Scanner is reserved for volunteers who have had previous experience in this position, but any volunteer may fill a substitute request for Ticket Scanner.

The numbers next to all positions (e.g. Usher (1), Greeter (1)) do not correspond to any particular door or position. They simply reflect the number of volunteers we are requesting for that event. Door/Section assignments are usually made the day prior to each event. If you have a preferred section and/or door to volunteer at, please note it in your VSP profile. We will make every attempt to schedule you according to your preferences, but no section can be guaranteed due to the varied requirements of each event.

PLEASE NOTE: We reserve the right to assign and/or re-assign Volunteers to any position at any time.

Dress code:

All clothing must be clean and should be pressed. Jewelry should be tasteful and discreet. All men must be clean shaven or have neatly trimmed beards.

Pants: Solid black slacks (preferably with pockets) OR skirt (knee length). Please do not wear: jeans, leggings, stirrups pants OR suede or leather pants/skirts.

Shirt: White, button-up, long-sleeved shirt or blouse with collar, tucked-in.

Shoes: Black, closed-toe shoes & black socks. Shoes should be comfortable and appropriate for walking and standing. Slip resistant encouraged.

Vests: New volunteers will be issued a "loaner" vest to use on duty. After volunteering at four (4) events, volunteers will receive a Carson Center vest and name tag to keep.

Event Report time/Volunteer Call time

Call times, or the report time and the estimated length of the event is displayed next all of the shows we have available for sign up. Volunteers must arrive dressed and ready for duties. Please plan your schedule and allow for any extra time needed to find parking. Volunteers can park along the streets closest to the building by the Railroad Museum or along the floodwall. Enter through the Box Office and proceed to the 1st Balcony Lobby at Entry 7. The Volunteer Office is located next to Entry 7. Your personal belongings and coats can be placed inside the office.

The Usher Policy/Procedure Manual with a more detailed description of positions, responsibilities and volunteer opportunities will be given at your first training event.

If you have misplaced yours, please ask for a copy.

Contact Information

House Manager

Chuck Tate

ctate@thecarsoncenter.org

office-(270)443-9932-ext. 1012

Administration Office:

Mon.-Fri. 8am-5pm

(270)443-9932

(270)443-9947-Fax

Box Office:

Mon.-Fri. 10am-5pm

(Saturday and Sunday- two hours prior to showtime)

(270)450-4444

The Carson Center

100 Kentucky Ave.

Paducah, KY 42001

www.thecarsoncenter.org